:root{--font-body: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-title: "Outfit", "Inter", -apple-system, sans-serif;--bg-main: #f8fafc;--bg-surface: #ffffff;--bg-surface-elevated: #f1f5f9;--bg-input: #ffffff;--border-color: #eaecf0;--border-color-hover: #d0d5dd;--shadow-sm: 0 1px 3px rgba(16, 24, 40, .05), 0 1px 2px rgba(16, 24, 40, .03);--shadow-md: 0 4px 12px -2px rgba(16, 24, 40, .06), 0 2px 4px -2px rgba(16, 24, 40, .04);--shadow-lg: 0 12px 28px -4px rgba(16, 24, 40, .08), 0 4px 8px -2px rgba(16, 24, 40, .04);--text-primary: #101828;--text-secondary: #475467;--text-muted: #667085;--red-50: #fef2f2;--red-100: #fee2e2;--red-200: #fecaca;--red-300: #fca5a5;--red-400: #f87171;--red-500: #ef4444;--red-600: #dc2626;--red-700: #b91c1c;--red-800: #991b1b;--red-900: #7f1d1d;--accent-red: #dc2626;--accent-red-hover: #b91c1c;--accent-red-subtle: #fef2f2;--accent-red-border: #fecaca;--accent-red-text: #991b1b;--status-aberto-bg: #eff6ff;--status-aberto-text: #1d4ed8;--status-aberto-border: #bfdbfe;--status-atendimento-bg: #f5f3ff;--status-atendimento-text: #6d28d9;--status-atendimento-border: #ddd6fe;--status-aguardando-bg: #fffbeb;--status-aguardando-text: #b45309;--status-aguardando-border: #fde68a;--status-concluido-bg: #ecfdf5;--status-concluido-text: #047857;--status-concluido-border: #a7f3d0;--status-reaberto-bg: #fff7ed;--status-reaberto-text: #c2410c;--status-reaberto-border: #ffedd5;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 18px;--radius-xl: 24px;--radius-full: 9999px;--transition-fast: .15s ease;--transition-normal: .2s ease}*{box-sizing:border-box;margin:0;padding:0;font-family:var(--font-body)!important}html,body{font-family:var(--font-body)!important;background-color:var(--bg-main);color:var(--text-primary);line-height:1.5;min-height:100vh;max-width:100vw;overflow-x:hidden;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-feature-settings:"cv02","cv03","cv04","cv11"}h1,h2,h3,h4,h5,h6{font-family:var(--font-title)!important;letter-spacing:-.015em}.btn:active,.sidebar-link:active,.ticket-card:active,.metric-card:active{transform:scale(.985);transition:transform .08s ease-out}.spotlight-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#10182866;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;display:flex;justify-content:center;padding-top:10vh}.spotlight-modal{width:600px;background:var(--bg-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);overflow:hidden}.toast-container{position:fixed;bottom:1.5rem;right:1.5rem;z-index:2000;display:flex;flex-direction:column;gap:.5rem}.toast{padding:.75rem 1rem;background:var(--text-primary);color:#fff;border-radius:var(--radius-md);box-shadow:var(--shadow-md);animation:toastSlideIn .3s ease-out}@keyframes toastSlideIn{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}a{color:inherit;text-decoration:none}button,input,select,textarea{font-family:var(--font-body)!important;font-size:inherit}.app-layout{display:flex;min-height:100vh;background-color:var(--bg-main);max-width:100vw;overflow-x:hidden;width:100%}.sidebar{width:235px;background:var(--bg-surface);border-right:1px solid var(--border-color);display:flex;flex-direction:column;height:100vh;max-height:100vh;position:fixed;top:0;left:0;bottom:0;padding:1rem .65rem;flex-shrink:0;overflow:hidden;box-sizing:border-box;z-index:100}.sidebar-brand{display:flex;align-items:center;gap:.65rem;margin-bottom:1.25rem;padding:0 .4rem;flex-shrink:0}.sidebar-logo-icon{width:32px;height:32px;background:var(--accent-red);border-radius:50%;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 10px #dc262659;flex-shrink:0}.sidebar-brand-title{font-size:.95rem;font-weight:700;line-height:1.1;color:var(--text-primary)}.sidebar-brand-sub{font-size:.65rem;color:var(--text-muted)}.sidebar-nav{display:flex;flex-direction:column;gap:.25rem;flex:1;min-height:0;overflow-y:auto;padding-right:.2rem}.sidebar-nav::-webkit-scrollbar{width:4px}.sidebar-nav::-webkit-scrollbar-thumb{background:#ffffff26;border-radius:4px}.sidebar-section{margin-bottom:1rem}.sidebar-section-title{font-size:.65rem;font-weight:700;color:var(--text-muted);letter-spacing:.08em;text-transform:uppercase;padding:0 .75rem;margin-bottom:.4rem}.sidebar-section-items{display:flex;flex-direction:column;gap:.2rem}.sidebar-badge{margin-left:auto;font-size:.6rem;font-weight:700;padding:.1rem .4rem;border-radius:var(--radius-full);text-transform:uppercase;letter-spacing:.02em;flex-shrink:0}.badge-new{background:var(--red-50);color:var(--red-800);border:1px solid var(--red-200)}.badge-live{background:#ecfdf5;color:#047857;border:1px solid #a7f3d0}.sidebar-link{display:flex;align-items:center;gap:.5rem;padding:.45rem .6rem;border-radius:var(--radius-md);color:var(--text-secondary);font-size:.8rem;font-weight:500;transition:background-color .18s cubic-bezier(.2,.8,.2,1),color .18s ease,box-shadow .18s ease,transform .12s ease;white-space:nowrap}.sidebar-link-icon{display:flex;align-items:center;justify-content:center;flex-shrink:0}.sidebar-link-text{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-link:hover{color:var(--text-primary);background:var(--bg-surface-elevated)}.sidebar-link.active{color:#fff;background:var(--accent-red);font-weight:600;box-shadow:0 3px 10px #dc262640}.sidebar-user-card{border-top:1px solid var(--border-color);padding-top:.75rem;margin-top:auto;display:flex;flex-direction:column;gap:.5rem;flex-shrink:0}.sidebar-user-info{display:flex;align-items:center;gap:.55rem}.sidebar-user-avatar{width:32px;height:32px;border-radius:50%;background:var(--accent-red);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:.8rem;flex-shrink:0}.sidebar-user-name{font-size:.8rem;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-setor{font-size:.65rem;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-logout-btn{display:flex;align-items:center;gap:.4rem;font-size:.75rem;color:var(--text-secondary);background:none;border:none;cursor:pointer;padding:.15rem 0;width:fit-content;transition:color var(--transition-fast)}.sidebar-logout-btn:hover{color:var(--accent-red-text)}.content-wrapper{flex:1;display:flex;flex-direction:column;min-width:0;max-width:100%;margin-left:235px;overflow-x:hidden;background-color:var(--bg-main)}.top-header-bar{display:flex;align-items:center;justify-content:space-between;padding:.65rem 1.5rem;border-bottom:1px solid var(--border-color);background:#fff;position:sticky;top:0;z-index:90;box-shadow:0 1px 2px #10182808;gap:1rem}.top-search-form{position:relative;display:flex;align-items:center;flex:1;max-width:460px}.top-search-icon{position:absolute;left:.85rem;color:var(--text-muted);pointer-events:none}.top-search-input{width:100%;background:#f8fafc;border:1px solid var(--border-color);border-radius:var(--radius-md);padding:.5rem 4.5rem .5rem 2.4rem;font-size:.825rem;color:var(--text-primary);transition:all var(--transition-fast)}.top-search-input:focus{background:#fff;border-color:var(--accent-red);box-shadow:0 0 0 3px #dc26261a;outline:none}.top-search-shortcut{position:absolute;right:.65rem;background:#fff;border:1px solid var(--border-color);border-radius:4px;padding:.1rem .4rem;font-size:.675rem;font-weight:600;color:var(--text-muted)}.top-header-right{display:flex;align-items:center;gap:.85rem}.top-header-date{display:flex;align-items:center;gap:.4rem;font-size:.775rem;color:var(--text-secondary);font-weight:500}.top-header-icon-btn{position:relative;background:#f8fafc;border:1px solid var(--border-color);border-radius:50%;width:36px;height:36px;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast)}.top-header-icon-btn:hover{background:#fff;color:var(--text-primary);border-color:var(--border-color-hover)}.notification-dot{position:absolute;top:7px;right:7px;width:8px;height:8px;background:var(--accent-red);border-radius:50%;border:2px solid #ffffff}.top-user-dropdown-container{position:relative}.top-user-button{display:flex;align-items:center;gap:.55rem;background:#f8fafc;border:1px solid var(--border-color);border-radius:var(--radius-full);padding:.2rem .65rem .2rem .2rem;cursor:pointer;transition:all var(--transition-fast)}.top-user-button:hover{background:#fff;border-color:var(--border-color-hover)}.top-user-avatar{width:28px;height:28px;border-radius:50%;background:var(--accent-red);color:#fff;font-weight:600;font-size:.775rem;display:flex;align-items:center;justify-content:center}.top-user-details{display:flex;flex-direction:column;text-align:left;line-height:1.1}.top-user-name{font-size:.8rem;font-weight:600;color:var(--text-primary)}.top-user-role{font-size:.65rem;color:var(--text-muted)}.top-user-dropdown-menu{position:absolute;top:calc(100% + 8px);right:0;width:200px;background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);padding:.5rem;z-index:1000}.top-user-dropdown-header{padding:.5rem .75rem;border-bottom:1px solid var(--border-color);margin-bottom:.35rem}.top-user-dropdown-item{width:100%;display:flex;align-items:center;gap:.5rem;padding:.5rem .75rem;border-radius:var(--radius-sm);background:none;border:none;color:var(--accent-red-text);font-size:.8rem;font-weight:500;cursor:pointer}.top-user-dropdown-item:hover{background:var(--red-50)}.main-content{flex:1;max-width:1320px;width:100%;margin:0 auto;padding:1.5rem;box-sizing:border-box}.page-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:1.25rem;flex-wrap:wrap;gap:1rem}.page-header-actions{display:flex;gap:.75rem;flex-wrap:wrap}.filters-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:.85rem;width:100%;box-sizing:border-box}.filters-search-col{grid-column:span 2}.detail-layout{display:grid;grid-template-columns:1fr 340px;gap:1.5rem}@media (max-width: 992px){.detail-layout{grid-template-columns:1fr}}.card{background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:1.35rem;box-shadow:var(--shadow-sm);transition:all var(--transition-normal);max-width:100%;box-sizing:border-box}.card:hover{border-color:var(--border-color-hover);box-shadow:var(--shadow-md)}.role-pill{font-size:.65rem;font-weight:600;padding:.15rem .5rem;border-radius:var(--radius-full);text-transform:uppercase;letter-spacing:.03em}.role-pill.USER{background:#eff6ff;color:#1d4ed8;border:1px solid #bfdbfe}.role-pill.TECNICO{background:#f5f3ff;color:#6d28d9;border:1px solid #ddd6fe}.role-pill.ADMIN{background:#fffbeb;color:#b45309;border:1px solid #fde68a}.role-pill.MANAGER{background:var(--red-50);color:var(--red-800);border:1px solid var(--red-200)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:.45rem;padding:.6rem 1.15rem;border-radius:var(--radius-md);font-weight:500;font-size:.85rem;cursor:pointer;border:1px solid transparent;transition:all var(--transition-fast);outline:none;white-space:nowrap}.btn-primary{background:var(--accent-red);color:#fff;border-color:var(--accent-red);box-shadow:0 2px 6px #dc262633}.btn-primary:hover{background:var(--accent-red-hover);border-color:var(--accent-red-hover);box-shadow:0 4px 12px #dc26264d}.btn-secondary{background:#fff;color:var(--text-primary);border:1px solid var(--border-color);box-shadow:var(--shadow-sm)}.btn-secondary:hover{background:#f8fafc;border-color:var(--border-color-hover)}.btn-danger{background:var(--red-50);color:var(--red-800);border:1px solid var(--red-200)}.btn-danger:hover{background:var(--red-100)}.btn-sm{padding:.4rem .8rem;font-size:.8rem}.form-group{display:flex;flex-direction:column;gap:.4rem;margin-bottom:1.2rem;width:100%}.form-group label{font-size:.825rem;font-weight:600;color:var(--text-primary)}.form-control{width:100%;box-sizing:border-box;background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-md);padding:.65rem .85rem;color:var(--text-primary);font-size:.875rem;transition:all var(--transition-fast);box-shadow:var(--shadow-sm)}.form-control:focus{border-color:var(--accent-red);box-shadow:0 0 0 3px #dc26261f;outline:none}select.form-control option{background-color:#fff;color:var(--text-primary)}textarea.form-control{resize:vertical;min-height:100px}.badge{display:inline-flex;align-items:center;gap:.35rem;padding:.2rem .55rem;border-radius:var(--radius-sm);font-size:.75rem;font-weight:500;white-space:nowrap}.badge-status-ABERTO{background:var(--status-aberto-bg);color:var(--status-aberto-text);border:1px solid var(--status-aberto-border)}.badge-status-EM_ATENDIMENTO{background:var(--status-atendimento-bg);color:var(--status-atendimento-text);border:1px solid var(--status-atendimento-border)}.badge-status-AGUARDANDO_USUARIO{background:var(--status-aguardando-bg);color:var(--status-aguardando-text);border:1px solid var(--status-aguardando-border)}.badge-status-CONCLUIDO{background:var(--status-concluido-bg);color:var(--status-concluido-text);border:1px solid var(--status-concluido-border)}.badge-status-REABERTO{background:var(--status-reaberto-bg);color:var(--status-reaberto-text);border:1px solid var(--status-reaberto-border)}.badge-priority-ALTA{background:var(--accent-red-subtle);color:var(--accent-red-text);border:1px solid var(--accent-red-border)}.badge-priority-MEDIA{background:var(--status-aguardando-bg);color:var(--status-aguardando-text);border:1px solid var(--status-aguardando-border)}.badge-priority-BAIXA{background:var(--status-aberto-bg);color:var(--status-aberto-text);border:1px solid var(--status-aberto-border)}.timeline-tree{position:relative;display:flex;flex-direction:column;gap:1.25rem;padding-left:2rem;margin-left:.5rem}.timeline-tree:before{content:"";position:absolute;left:.65rem;top:.5rem;bottom:.5rem;width:2px;background:var(--border-color)}.timeline-tree-item{position:relative;display:flex;flex-direction:column}.timeline-node-icon{position:absolute;left:-2rem;top:.15rem;width:26px;height:26px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#fff;border:2px solid var(--border-color);box-shadow:var(--shadow-sm);z-index:2}.timeline-card-message{background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-md);padding:.85rem 1rem;box-shadow:var(--shadow-sm)}.timeline-card-system{background:#f8fafc;border:1px solid var(--border-color);border-radius:var(--radius-md);padding:.65rem .85rem;font-size:.825rem;color:var(--text-secondary)}.table-responsive{width:100%;max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch;border-radius:var(--radius-md);border:1px solid var(--border-color);box-sizing:border-box}.table-responsive::-webkit-scrollbar{height:6px;width:6px}.table-responsive::-webkit-scrollbar-track{background:var(--bg-surface)}.table-responsive::-webkit-scrollbar-thumb{background:#fff3;border-radius:4px}.table-responsive::-webkit-scrollbar-thumb:hover{background:#ffffff59}.table{width:100%;border-collapse:collapse;text-align:left;font-size:.85rem;table-layout:auto}.table th{background:var(--bg-surface-elevated);color:var(--text-secondary);font-weight:600;padding:.85rem 1rem;border-bottom:1px solid var(--border-color);font-size:.725rem;text-transform:uppercase;letter-spacing:.05em;white-space:nowrap}.table td{padding:.85rem 1rem;border-bottom:1px solid var(--border-color);color:var(--text-primary);vertical-align:middle;white-space:nowrap}.table td.cell-wrap{white-space:normal;word-break:break-word}.table tr:last-child td{border-bottom:none}.table tr:hover td{background:#ffffff08}.metrics-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem;margin-bottom:1.5rem;width:100%}@media (max-width: 1366px){.sidebar{width:210px}.content-wrapper{margin-left:210px}.main-content{padding:1.25rem}.metrics-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width: 1180px){.filters-grid{grid-template-columns:repeat(auto-fit,minmax(130px,1fr))}.filters-search-col{grid-column:span 1}}@media (max-width: 992px){.sidebar{position:fixed;top:0;left:0;bottom:0;height:100vh;width:260px;z-index:9999;transform:translate(-100%);transition:transform .3s cubic-bezier(.4,0,.2,1);box-shadow:none}.sidebar.mobile-open{transform:translate(0);box-shadow:var(--shadow-lg)}.content-wrapper{margin-left:0;width:100vw}.top-header-bar{padding:.5rem 1rem;gap:.5rem}.metrics-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width: 640px){.main-content{padding:.75rem}.metrics-grid,.filters-grid{grid-template-columns:1fr}.top-header-bar{flex-wrap:wrap}.top-search-form{order:3;max-width:100%;margin-top:.5rem}}.hidden-mobile{display:flex!important}.mobile-only{display:none!important}@media (max-width: 992px){.hidden-mobile{display:none!important}.mobile-only{display:flex!important}}.mobile-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#00000080;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:9998;opacity:0;pointer-events:none;transition:opacity .3s ease}.mobile-overlay.active{opacity:1;pointer-events:auto}.table-responsive{width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}.metric-card{background:var(--bg-surface);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:1rem 1.1rem;display:flex;align-items:center;gap:.85rem}.metric-icon{width:40px;height:40px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;background:var(--bg-surface-elevated);color:var(--text-secondary)}.metric-val{font-size:1.4rem;font-weight:600;line-height:1.2}.metric-lbl{font-size:.775rem;color:var(--text-secondary)}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#000000bf;display:flex;align-items:center;justify-content:center;z-index:1000;padding:1rem}.modal-card{background:var(--bg-surface);border:1px solid var(--border-color);border-radius:var(--radius-lg);width:100%;max-width:480px;padding:1.35rem}.alert{padding:.75rem .9rem;border-radius:var(--radius-md);font-size:.85rem;margin-bottom:1.2rem;display:flex;align-items:center;gap:.65rem}.alert-error{background:var(--accent-red-subtle);color:var(--accent-red-text);border:1px solid var(--accent-red-border)}.alert-success{background:var(--status-concluido-bg);color:var(--status-concluido-text);border:1px solid var(--status-concluido-border)}@media (max-width: 992px){.welcome-banner-grid,.charts-grid{grid-template-columns:1fr!important}}.context-switcher{display:flex;align-items:center;gap:.65rem;background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:.35rem .75rem;box-shadow:var(--shadow-sm);transition:all var(--transition-fast)}.context-switcher:hover{border-color:var(--border-color-hover);box-shadow:var(--shadow-md)}.context-switcher-field{display:flex;align-items:center;gap:.4rem;position:relative}.context-switcher-divider{width:1px;height:18px;background:var(--border-color)}.context-switcher-icon{color:var(--accent-red);flex-shrink:0}.context-switcher-select{background:transparent;border:none;font-size:.825rem;font-weight:600;color:var(--text-primary);padding:.2rem;cursor:pointer;outline:none}.context-switcher-select:disabled{opacity:.5;cursor:not-allowed}.context-switcher-select option{background:#fff;color:var(--text-primary);padding:.4rem}.context-badge-count{background:#ef4444;color:#fff;font-size:.7rem;font-weight:700;padding:.1rem .45rem;border-radius:9999px;line-height:1;display:inline-flex;align-items:center;justify-content:center;box-shadow:0 2px 4px #ef44444d;animation:pulseBadge 2s infinite}@keyframes pulseBadge{0%{transform:scale(1)}50%{transform:scale(1.08)}to{transform:scale(1)}}.metric-card{background:#fff;border:1px solid #f1f5f9;border-radius:var(--radius-xl);padding:1.1rem 1.25rem;display:flex;align-items:center;gap:1rem;box-shadow:var(--shadow-sm);transition:all .2s ease-in-out;position:relative;overflow:hidden}.metric-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md);border-color:var(--border-color-hover)}.metric-icon-circle{width:46px;height:46px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:transform .2s ease}.metric-card:hover .metric-icon-circle{transform:scale(1.06)}.metric-icon-red{background:#fef2f2;color:#dc2626}.metric-icon-blue{background:#eff6ff;color:#2563eb}.metric-icon-amber{background:#fffbeb;color:#d97706}.metric-icon-green{background:#ecfdf5;color:#059669}.metric-icon-gray{background:#f8fafc;color:#64748b}.metric-val{font-size:1.65rem;font-weight:800;line-height:1.1;color:var(--text-primary);letter-spacing:-.02em}.metric-lbl{font-size:.775rem;font-weight:600;color:var(--text-secondary);margin-top:.15rem}.metric-sub{font-size:.7rem;color:var(--text-muted);margin-top:.1rem}.ticket-group-container{background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-xl);overflow:hidden;box-shadow:var(--shadow-sm)}.ticket-group-header{background:#f8fafc;border-bottom:1px solid var(--border-color);padding:.65rem 1.1rem;display:flex;align-items:center;justify-content:space-between}.ticket-group-lab{font-weight:700;font-size:.85rem;color:var(--text-primary)}.ticket-group-uni{font-weight:600;font-size:.825rem;color:var(--text-secondary)}.ticket-group-count{background:#e2e8f0;color:#475569;font-size:.7rem;font-weight:700;padding:.15rem .55rem;border-radius:9999px}.ticket-cards-list{display:flex;flex-direction:column}.ticket-card{background:#fff;border-bottom:1px solid #f1f5f9;border-left:4px solid #cbd5e1;padding:.95rem 1.25rem;display:flex;align-items:center;justify-content:space-between;gap:1rem;transition:all .15s ease-in-out;cursor:pointer}.ticket-card:last-child{border-bottom:none}.ticket-card:hover{background:#f8fafc;box-shadow:inset 0 0 0 1px #00000008}.ticket-card-status-ABERTO{border-left-color:#ef4444}.ticket-card-status-EM_ATENDIMENTO{border-left-color:#3b82f6}.ticket-card-status-AGUARDANDO_USUARIO{border-left-color:#f59e0b}.ticket-card-status-CONCLUIDO{border-left-color:#10b981}.ticket-card-status-REABERTO{border-left-color:#dc2626}.ticket-card-left{display:flex;flex-direction:column;gap:.2rem;min-width:240px;flex:1.2}.ticket-card-code{font-family:monospace;font-size:.725rem;font-weight:700;color:var(--text-muted);letter-spacing:.05em}.ticket-card-title{font-size:.95rem;font-weight:700;color:var(--text-primary);line-height:1.35}.ticket-card-solicitante{font-size:.775rem;color:var(--text-secondary);display:flex;align-items:center;gap:.35rem}.ticket-dot{color:var(--text-muted);font-size:.7rem}.ticket-card-tags{display:flex;align-items:center;gap:.5rem;flex-wrap:wrap;flex:1.5}.ticket-pill-categoria{background:#f1f5f9;color:#475569;font-size:.725rem;font-weight:600;padding:.2rem .6rem;border-radius:9999px;border:1px solid #e2e8f0;white-space:nowrap}.ticket-pill-lab{background:#fef2f2;color:#991b1b;border:1px solid #fecaca;font-size:.725rem;font-weight:600;padding:.2rem .6rem;border-radius:9999px;display:inline-flex;align-items:center;gap:.3rem;white-space:nowrap}.ticket-card-right{display:flex;align-items:center;gap:.85rem;flex-shrink:0}.ticket-sla-badge{font-size:.725rem;font-weight:600;padding:.2rem .55rem;border-radius:6px;display:inline-flex;align-items:center;gap:.3rem;white-space:nowrap}.sla-vencido{background:#fef2f2;color:#dc2626;border:1px solid #fecaca}.sla-alerta{background:#fffbeb;color:#d97706;border:1px solid #fde68a}.sla-ok{background:#f0fdf4;color:#16a34a;border:1px solid #bbf7d0}.sla-concluido{background:#ecfdf5;color:#059669;border:1px solid #a7f3d0}.ticket-tecnico-avatar-block{display:flex;align-items:center;gap:.4rem;background:#f8fafc;border:1px solid #e2e8f0;padding:.2rem .5rem .2rem .25rem;border-radius:9999px}.ticket-tecnico-avatar{width:24px;height:24px;border-radius:50%;background:var(--accent-red);color:#fff;font-size:.7rem;font-weight:700;display:flex;align-items:center;justify-content:center}.ticket-tecnico-name{font-size:.75rem;font-weight:600;color:var(--text-primary)}.ticket-sem-tecnico{font-size:.75rem;color:var(--text-muted);font-style:italic}.ticket-chevron{color:var(--text-muted);transition:transform .15s ease}.ticket-card:hover .ticket-chevron{transform:translate(3px);color:var(--accent-red)}.ticket-card-skeleton{background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:1.25rem;height:72px;display:flex;flex-direction:column;justify-content:center;gap:.5rem;animation:pulseSkeleton 1.5s infinite ease-in-out}.skeleton-line{background:#e2e8f0;border-radius:4px}.skeleton-title{width:45%;height:16px}.skeleton-subtitle{width:25%;height:12px}@keyframes pulseSkeleton{0%{opacity:.6}50%{opacity:1}to{opacity:.6}}.spotlight-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#0f172a8c;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);display:flex;align-items:flex-start;justify-content:center;padding-top:6rem;z-index:9999;animation:spotlightFadeIn .18s cubic-bezier(.16,1,.3,1) forwards}.spotlight-card{width:100%;max-width:620px;background:#fff;border:1px solid rgba(226,232,240,.9);border-radius:var(--radius-xl);box-shadow:0 20px 45px -10px #0f172a38,0 0 0 1px #0000000a;overflow:hidden;animation:spotlightPopIn .2s cubic-bezier(.16,1,.3,1) forwards}@keyframes spotlightFadeIn{0%{opacity:0}to{opacity:1}}@keyframes spotlightPopIn{0%{opacity:0;transform:scale(.96) translateY(-10px)}to{opacity:1;transform:scale(1) translateY(0)}}.spotlight-search-bar{display:flex;align-items:center;gap:.75rem;padding:1rem 1.25rem;border-bottom:1px solid var(--border-color);background:#fff}.spotlight-search-icon{color:var(--accent-red);flex-shrink:0}.spotlight-search-input{flex:1;border:none;background:transparent;font-size:1.05rem;font-weight:500;color:var(--text-primary);outline:none}.spotlight-search-input::placeholder{color:var(--text-muted)}.spotlight-close-btn{background:#f1f5f9;border:none;color:var(--text-secondary);width:26px;height:26px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .15s ease}.spotlight-close-btn:hover{background:#e2e8f0;color:var(--text-primary)}.spotlight-results{max-height:380px;overflow-y:auto;padding:.5rem}.spotlight-empty{padding:2rem;text-align:center;color:var(--text-muted);font-size:.875rem}.spotlight-item{display:flex;align-items:center;gap:.85rem;padding:.75rem 1rem;border-radius:var(--radius-md);cursor:pointer;transition:background .12s ease}.spotlight-item.selected{background:#f1f5f9}.spotlight-item-icon{width:32px;height:32px;border-radius:var(--radius-md);background:#fff;border:1px solid var(--border-color);display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:var(--shadow-sm)}.spotlight-item-title{font-size:.9rem;font-weight:600;color:var(--text-primary)}.spotlight-item-sub{font-size:.75rem;color:var(--text-secondary)}.spotlight-item-enter{font-size:.725rem;font-weight:600;color:var(--accent-red);background:var(--red-50);border:1px solid var(--red-200);padding:.15rem .5rem;border-radius:4px}.spotlight-footer{background:#f8fafc;border-top:1px solid var(--border-color);padding:.65rem 1.25rem;display:flex;align-items:center;justify-content:space-between;font-size:.75rem;color:var(--text-secondary)}.spotlight-footer kbd{background:#fff;border:1px solid var(--border-color);border-radius:4px;padding:.1rem .35rem;font-family:monospace;font-weight:600;box-shadow:0 1px 2px #0000000d}.toast-container{position:fixed;bottom:1.5rem;right:1.5rem;z-index:10000;display:flex;flex-direction:column;gap:.65rem;pointer-events:none}.toast-item{pointer-events:auto;min-width:280px;max-width:400px;background:#fff;border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:.85rem 1.1rem;box-shadow:0 10px 25px -5px #1018281f,0 4px 6px -2px #1018280d;display:flex;align-items:center;gap:.75rem;animation:toastSlideIn .25s cubic-bezier(.16,1,.3,1) forwards}@keyframes toastSlideIn{0%{opacity:0;transform:translateY(12px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}.toast-icon{flex-shrink:0;display:flex;align-items:center;justify-content:center}.toast-success .toast-icon{color:#10b981}.toast-error .toast-icon{color:#ef4444}.toast-info .toast-icon{color:#3b82f6}.toast-message{font-size:.875rem;font-weight:600;color:var(--text-primary);flex:1}.toast-close{background:transparent;border:none;color:var(--text-muted);cursor:pointer;padding:.2rem;border-radius:4px;display:flex;align-items:center;justify-content:center}.toast-close:hover{color:var(--text-primary);background:#f1f5f9}